Due to the temporary closing of Decks Tokyo Beach, Madame Tussauds Tokyo will be closed until further notice.
For guests who have made reservations during the temporary closed dates, we will extend your visit date until Wednesday, September 30th, or refund your order.
*If you have purchased your ticket through a travel agency or another ticket vendor, please contact them directly.
To change the date of your visit: Upon your next visit, please present your ticket order to a staff member at the admissions counter.
Please note that there may be a wait during peak hours.
To process a refund:
If you have purchased tickets from our official website and would like to refund your order, please fill out a contact form on our website .
2) E-mail Address
3) Order Number